Cancellation Policy

At Cork & Barrel Co., we strive to provide our customers with exceptional products and services. We understand that circumstances may change, and you may need to cancel your order. Our cancellation policy is designed to be fair and transparent to ensure a positive experience for all our customers.

Order Cancellation

·         Before Dispatch: If you wish to cancel your order before it has been dispatched, please contact our customer service team as soon as possible. You can reach us by phone at [Customer Service Phone Number] or by email at [Customer Service Email Address]. We will process your cancellation request and issue a full refund to your original payment method.

·         After Dispatch: If your order has already been dispatched, you may still cancel your purchase. In this case, please follow our returns process outlined below.

Returns Process

If you have received your order and wish to return it, please adhere to the following guidelines:

1.      Contact Us: Within 14 days of receiving your order, notify our customer service team of your intention to return the item(s). Please provide your order number and a brief explanation for the return.

2.      Return Shipping: After receiving confirmation from our team, securely package the item(s) in their original condition and send them to the following address:

Cork & Barrel Co.
Luda lodge
DN365JB
United Kingdom

Please note that customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item(s).

3.      Inspection and Refund: Upon receiving your returned item(s), we will inspect them to ensure they are in their original condition. Once approved, we will process your refund within 7 business days. The refund will be issued to your original payment method.

Non-Returnable Items

Certain items are exempt from being returned, including:

·         Perishable goods (e.g., food, flowers)

·         Personalized or custom-made items

·         Items that have been used or damaged after delivery

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund, including return shipping costs, as appropriate.

Contact Information

For any questions or concerns regarding our cancellation policy, please contact us:

·         Email: sale@corkandbarrelco.co.uk

·         Address: Cork & Barrel Co, luda lodge DN365JB This cancellation policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.